訂單送出後，是否可以修改/取消訂單?

如要取消訂單，於訂單剛送出、客服人員尚未處理訂單之前，可自行至會員中心 → 消費訂單紀錄 → 訂單明細 → 點選「取消訂單」即可。如要修改訂單內容，請於訂單明細自行取消訂單重下單，若訂單出貨狀態已轉為揀貨中，便無法自行取消了，請於服務時間內盡速來電客服 02-25095279 #106 處理，商品若已寄出就無法攔件與修改，請收件後再辦理退換貨。

<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：如何註冊成為會員? A ：請至「註冊」畫面，按照步驟註冊完成。 Q ：我的Line已經更換了，可以重新綁定嗎? A ：請至「聯絡我們」網路客服留言板留言告知，Line已更換需要重新綁定。 Q ：可以綁定FB註冊會員嗎? A ：目前尚未開放FB註冊會員。 Q ：如何變更自己的會員資料? A ：請登入會員系統，至會員專區中的會員基本資料進行修改資料。 Q ：沒有收到會員註冊禮紅利點數 A ：請至「聯絡我們」網路客服版留言，經查證確實後，將會手動匯入會員帳戶中。 Q ：如何推薦好友註冊? A ：請登入會員系統，用手機至官方帳號面板點選推薦好友即可完成。

<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：購物選擇ATM付款，轉帳的有效期限是多久? <div class="eJOY__extension_root_class" id="eJOY__extension_root" style="box-sizing: border-box; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A：ATM虛擬帳號時效限7天內23:59前(含當日)，逾時無效。 Q：當結帳完畢，畫面跳掉，訂單顯示信用卡未完成付款，訂單仍顯示完成且購物車已被清空時，此狀況訂單是否成立？信用卡是否刷卡成功？ A：信用卡結帳畫面顯示付款未成功，該筆訂單即不成立，需要重新訂購。信用卡結帳畫面顯示信用卡已付款成功，該筆訂單即正式成立。 Q ：信用卡刷卡顯示交易失敗 A：請確認付款失敗原因後，先與發卡行聯繫，或更換其他信用卡進行付款。 Q ：信用卡可以零利率分期嗎? A：目前尚未開放零利率分期。 Q ：購買之前如何詢問關於商品資訊的問題? A：請至首頁下方「聯絡我們」表單種填寫詢問商品之資料。

<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：紅利點數有期限嗎？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A：有，獲得紅利點數後次年年底須使用完畢。 (例如:當2022/01/17獲得推薦紅利點數100點，使用期限為當日至2023/12/31。) <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：如何獲得紅利點數？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> ■ 註冊會員可享50紅利點數。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> ■ 分享好友可獲得20點紅利點數。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：購物完成後，多久可以獲得紅利點數？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A：訂單完整交易完成後，系統會自動發放至帳戶。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：紅利點數的發放包含運費嗎？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A：紅利點數發放不包含運費。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：紅利點數如何使用？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A：每次消費購物可使用單筆消費50%紅利上限折抵。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：使用紅利點數購物是否會開立發票？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A：依加值型及非加值型營業稅法第32條規定，營業人銷售貨物或勞務應依法開立統一發票交付買受人。故營業人若未有銷售貨物或勞務，或以信用卡、紅利點數兌換商品，或持空瓶向營業人退還押瓶費等，尚無須開立統一發票。所以使用紅利點數購物的部份不會開立發票，發票金額為實際付款金額。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background: white;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：使用紅利點數購物，退貨時紅利點數會退回嗎？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A：使用紅利點數如遇訂單退貨，恕無法重新歸還，視同使用完畢。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q ：紅利點數可與其他優惠並用嗎？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A：視每場活動之相關規範方法。

<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 我要如何查詢配送進度? <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 登入會員後，至「訂單查詢」查看「狀態」: <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> 以下狀態表示： <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-indent: -24pt;"> ■處理中：表示商品處理中，尚未配達。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-indent: -24pt;"> ■ 出貨完成：表示商品已交送黑貓宅急便寄送，您可複製宅配單號，進入黑貓物流進度查詢網頁，可即時掌握配送狀況。 <p style="box-sizing: border-box; margin: 0px 0px 10px 24pt; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-indent: -24pt;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 我在確認訂單後，多久可以收到商品？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 訂單成立後5-7天內（不含國定假日、例假日）商品將配送到指定地點。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 訂單已超過配送時間為何還沒收到商品？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 請至「聯絡我們」網路客服留言板留言，我們將儘速為您查詢商品流向。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 離島配送時間與範圍？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A:目前不開放離島宅配

退換貨/退款與訂單說明

<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 是否有商品鑑賞期？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 依據「通訊交易解除權合理例外情事適用準則」第2條第一項：「易於腐敗、保存期限較短或解約時即將逾期」之商品，屬於消費者保護法第19條第一項但書所稱合理例外情事。自105年1月1日起，生鮮食品不適用於消費者保護法第19條，並不享有7天鑑賞期。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 哪些商品情形能退換貨？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 運送過程當中造成商品毀損。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 如何退貨？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 1.若是商品本身的瑕疵，或是因送貨時造成的毀損（請於貨到兩小時內拍照存證），請至該筆訂單中【我要詢問】處留言註明欲退貨之商品名稱，並一同附上照片說明，我們將以訂單上所留之手機號碼與您聯繫，並安排宅配到府取貨，且保留物流單據至退貨流程結束為止。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> 2.請確認所有退貨商品的包裝完整、未有開封、破損的情況。退貨商品須隨貨附上出貨明細與發票。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> 3.不同溫層、不同訂單號碼之商品請勿併箱交給物流取回，以免造成商品二次損傷。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 何時能收到退貨款項？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 退款方式及所需時間視訂單完成時的付款方式而有所不同。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> 付款方式為匯款: 本站收到商品且確認無誤後，將於10~14個工作天內退款給您，款項將退回原訂購人或匯款轉帳人之銀行。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> 付款方式為線上刷卡: 本站收到商品且確認無誤後，將於 10~14 個工作天內退款給您，款項將退刷回原訂購人之卡號。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 商品出貨前若希望取消訂單，該如何處理？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 請至「聯絡我們」網路客服留言板留言，我們將儘速為您處理。訂單正式取消後將以簡訊通知，退款會視付款方式之作業時間退回款項。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 訂單成立後（未出貨前），可更改配送地址嗎？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 請至「聯絡我們」網路客服留言板留言，我們將儘速為您更改配送地址。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 商品出貨後，可更改配送地址嗎？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 訂單狀態為「出貨完成」，即無法更改送貨地址。如於出貨後更改地址，需自付回收運費與重新寄出之運費。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 為何沒有收到商品已出貨的通知簡訊？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 請確認訂購時所留的手機號碼是否正確，如需更改手機號碼請至「會員專區」修改。 <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Q: 如何確保收到的商品與當初所訂購的商品內容符合？ <p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(102, 102, 102); font-family: "Microsoft JhengHei", "Noto Sans", "sans-serif", -apple-system; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> A: 本站出貨會隨貨附上「商品明細表」，在收到商品時請您依表核對箱內商品內容，若有不符或短少，請在收到貨24小時內，至「聯絡我們」網路客服留言板留言，我們將儘速為您處理，商品明細表為退換貨憑證之一，請妥善保管勿損毀丟棄。

常見問題
付款方式說明
配送方式說明
訂購流程說明
退換貨說明
註冊登入操作問題

提出問題

常見問題 | 專業農

Q: 訂單送出後，是否可以修改/取消訂單?

如要取消訂單，於訂單剛送出、客服人員尚未處理訂單之前， 可自行至會員中心 → 消費訂單紀錄 → 訂單明細 → 點選「 取消訂單 」即可。 如要修改訂單內容，請於訂單明細自行取消訂單重下單， 若訂單出貨狀態已轉為 揀貨中 ，便無法自行取消了，請於服務時間內盡速來電客服 02-25095279 #106 處理， 商品若已寄出就無法攔件與修改，請收件後再辦理退換貨。

聯絡我們

客服聯繫：0225095279/106

公司信箱：service@tsric.com

公司地址：台北市中山區松江路17號6樓

營業時間：週一～週五 09:00-18:00
客服中心

常見問題

退換貨說明

聯繫我們

訂購流程說明
關注我們

看商品

分享頁面

您尚未登入，連結無邀請功能